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Customer Service
Return Policy
WHAT can be returned?
All items are returnable if in the original condition and with all original packaging and contents. If you have any questions about return eligibility, please call for assistance.
WHEN do items need to be returned by?
All returns must be made within 30 days of the order date.
WHERE do items need to be returned to?
Please see your shipping receipt for return shipping information.
HOW do customers return items?
Please see your shipping receipt for return shipping information.
SHIPPING for returns?
Buyer pays shipping costs on all returns using the carrier of their choice.
CREDIT for returns?
All returns will be credited back to the original credit card.
In-store return option?
NO in-store returns will be accepted. Please see your shipping receipt for return information.
Questions about returns?
We can be reached via e-mail at HearingClinic@stcloudent.com or you can reach us by telephone at (800) 450-3223.
Shipping Policy
Please be assured that your items will ship out within 2-3 business days from the date of payment authorization. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEX. Sorry but we cannot ship to P.O. Boxes. Some orders may come in multiple packages from different carriers, depending on size, quantity and product ordered.
If you're trying to estimate when a package will be delivered, please note the following:Credit card authorization and verification must be received prior to processing.
Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require expedited shipping, additional charges may apply.
BASE SHIPPING AND HANDLING COSTS:
Up to $10.00 $3.00
$10.01 - $20.00 $5.00
$20.01 - $40.00 $7.00
$40.01 - $55.00 $10.00
$55.01 - $75.00 $12.00
$75.01 - $100.00 $14.00
Over $100 Call (800) 450-3223
Certain items may ship for additional cost, but all such products will be noted in your cart and the final shipping total will be calculated prior to order confirmation. You will always know the exact shipping charge prior to purchasing and completing your order.
*WE ARE NOT ABLE TO SHIP PRODUCTS TO HAWAII, ALASKA, OR INTERNATIONALLY*
Privacy Policy
Privacy Policy Statement
This is the website of St. Cloud Hearing Clinic, a division of St. Cloud Ear, Nose & Throat.
Our postal address is
1528 Northway Drive
St. Cloud, MN 56303
We can be reached via e-mail at HearingClinic@stcloudent.com or you can reach us by telephone at (800) 450-3223.
For each visitor to our Website, our Web server automatically recognizes no information regarding the domain or e-mail address of the user.
We collect the e-mail addresses of those who communicate with us via e-mail, information volunteered by the consumer, such as survey information and/or site registrations, payment information (e.g., credit card number and billing address).
With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart.
If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail to the above address or by writing us at the above address.
If you supply us with your postal address on-line you will only receive the information for which you request.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
We do not partner with or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Website to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Website periodically.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.
Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them.
Security Policy
Your payment and personal information is always safe. Our Secure Sockets Layer(SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Quality Statement
The mission of the St. Cloud Hearing Clinic Store is to provide the highest quality products with fast, accurate service and the highest level of custom care. Our goal is to never let you down, but if you are ever unsatisfied with any product or service from the St. Cloud Hearing Clinic store, please contact us at (800) 450-3223 and we will discuss a resolution of your situation.
